Privacy Policy
Last updated: January 18, 2025
Our Commitment to Your Privacy
At D & J’s Handymen LLC (“we,” “our,” or “us”), we value the trust you place in us when sharing your personal information. This privacy policy (“Policy”) explains how we collect, use, disclose, and safeguard your information when you visit our website djhandymen.com (“Website”) or use our services. By using our Website or services, you agree to the terms of this Policy.
Information We Collect
Information You Provide
We collect information that you voluntarily provide, including but not limited to:
- First and last name
- Email address
- Phone number
- Physical address and service location details
- Project descriptions and service requests
- Photos or documents you share related to services
- Payment information (processed through secure third-party providers)
- Any other information you choose to provide
Automatically Collected Information
Our Website automatically collects certain information through cookies and similar technologies, including:
- IP address and device identifiers
- Browser type and settings
- Operating system
- Access times and dates
- Pages viewed and interaction patterns
- Entry and exit pages
- Referral sources
- Device characteristics
- Network information
- Location data (city/region level)
How We Use Your Information
Primary Purposes
We use your information to:
- Process and fulfill service requests
- Provide quotes and estimates
- Schedule and manage appointments
- Communicate about services and projects
- Send invoices and process payments
- Respond to inquiries and support requests
- Improve our services and website
- Ensure website security and prevent fraud
Marketing Communications
With your consent, we may use your information to:
- Send promotional materials
- Share news about our services
- Provide special offers
- Send satisfaction surveys
You may opt out of marketing communications at any time.
Text Message Communications
If you provide your mobile number, you consent to receive text messages about:
- Appointment confirmations and reminders
- Service updates and status changes
- Important project information
- Follow-up communications
Message and data rates may apply. Reply STOP to opt out of text messages.
Third-Party Services and Tools
Google Services
We use various Google services that may collect and process data:
- Google Analytics: Tracks website usage patterns
- Google Search Console: Monitors search performance
- Google Tag Manager: Manages tracking codes
These services collect data according to Google’s privacy policy (https://policies.google.com/privacy).
Other Third-Party Services
We may use third-party services for:
- Payment processing
- Email communications
- Customer relationship management
- Website hosting
These providers have their own privacy policies and data handling practices.
Data Security and Protection
We implement appropriate technical and organizational security measures to protect your information, including:
- Encryption of sensitive data
- Secure data storage systems
- Regular security assessments
- Access controls and authentication
- Staff training on data protection
- Incident response procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain personal information only as long as necessary to:
- Provide requested services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Privacy Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your information
- Opt out of communications
- Withdraw consent for data processing
- Request information about data sharing
- File a complaint with relevant authorities
State-Specific Rights
- Washington State residents have rights under the Washington State Consumer Protection Act
- California residents have additional rights under the CCPA and “Shine the Light” law
Contact us to exercise any of these rights.
Age Restrictions
Our Website and services are intended for adults (18 years or older). We do not knowingly collect or process information from individuals under 18 without verifiable parental consent. If we learn we have collected such information, we will delete it.
International Users
Our services are intended for users in the United States. If you access our Website from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where our servers are located.
Changes to This Policy
We may update this Policy at any time. Updates will be posted on this page with a revised “Last updated” date. Continued use of our Website or services after changes constitutes acceptance of the updated Policy.
Contact Information
For questions about this Policy or our privacy practices:
D & J's Handymen LLC
Legal Compliance and Dispute Resolution
This Policy is governed by Washington State law. Any disputes shall be resolved in the appropriate courts of Spokane County, Washington. This Policy does not limit any rights or remedies you may have under applicable laws.
Sever ability
If any provision of this Policy is found to be unenforceable, the remaining provisions will remain in full effect.